Business System Analyst

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Description/Job Summary

Our Introduction:
MOHELA is a nationally-recognized leader in student loan servicing and higher education financing.  Established in 1981, our success for more than 35 years is due to the tremendous efforts of our outstanding staff.  MOHELA is currently searching for an outstanding individual for the position of Business System Analyst. 

Located in Chesterfield, Missouri, MOHELA offers excellent benefits, including: 

  • Medical + Dental + and Vision coverage within 60-90 days
  • 401K with dollar for dollar match up to 8% of salary after 1 year
  • Fully vested company paid pension after 5 years
  • Tuition reimbursement up to $12,000 per year after 3 months
  • Dependent child tuition reimbursement after 1 year

General Statement of Duties:  
Plans and directs analysis of complex business problems in coordination with business units and the IT staff to ensure new products and enhancements are fully researched, designed, planned, developed, documented and tested according to MOHELA’s System Development/Acquisition Life Cycle.   Lead quality and test activities for software releases.  Provide research and support to operations for end-user issues.  Responsible for thoroughly understanding the underlying business processes supported by internal applications.
Essential Duties and Responsibilities:
 Product Development Requests – Review, evaluate and categorize web product development requests related to new system functionality or changes to existing functionality.  
Business Analysis – Research and review internet-facing application development requests. Identify both major and minor tasks.  Provide ideas and suggestions to assist with end user “self-service” capabilities and product differentiation.  Ensure proper coordination and communication occurs with business units. Prepare project documents as required by MOHELA’s System Development/Acquisition Life Cycle for major tasks.  Formulate system solutions in alignment with overall business strategies.  Ensure that a written detailed description of user needs, business requirements, and steps required to develop and implement the development request are created and stored in a manner where modifications are easily tracked and retrieved.  
Project Management –  Develop and lead necessary project plans to ensure timely and efficient completion of assigned projects. Ensure that business requirements and system management requirements are well defined and incorporated into each project plan.  Ensure that projects stay within the scope of the project proposal.  Submit completed project plans to Management personnel for final approval.  Assemble and/or monitor project teams to ensure that team members are assigned appropriately with representation from all the necessary business units.
Quality Assurance & Testing – Ensure that project plans and functional specifications have been reviewed and approved by the Project Sponsor, Legal, Policy and Compliance, Security, and the necessary business units before being turned over to the application development team.  Provide direct and indirect support for system, integration and quality assurance testing for all application acquisition/development projects to ensure objectives are met.  Facilitate resolution to identified software deficiencies and conduct post-implementation follow-up activities.
Web/Technical Support– Respond to web and technical support issues from both internal and external users.  Look for trends in user issues which could indicate a larger problem.
Training – Assist with staff training as requested for new/changed products.  Ensure product-training materials are designed, developed, documented, and delivered to the appropriate users.  Work with MOHELA’s training department and marketing team to ensure complete understanding of the product or service.
Technology/Industry Trends – Achieve and maintain a current working knowledge of technology application development standards and processes.  Stay current on trends within the student loan industry. Attend classes, seminars and conferences designed to build knowledge of the same.
Communication – Create and distribute written communications including as necessary regarding new products, services plus projects/tasks moving to the production environment for business use.  Effectively interact with other MOHELA staff and external parties for the purpose of gathering and providing information related to product development or industry initiatives.

Bachelor’s Degree in Business Administration, IT or related field or a minimum of 3 or more years of experience in business analysis and/or software product design. Experience working with the student loan or banking/financial industry would be a plus.

  • Working knowledge/experience in Microsoft Office, Microsoft Visio, and SQL is required.  Adobe Acrobat, Microsoft Project and Team Foundation Server knowledge preferred.  Experience in requirements gathering and analysis, writing functional/technical specifications, and user interface development.  Basic knowledge of HTML and programming techniques would be a plus.
  • Good interpersonal and communication skills (both written and verbal)
  • Ability to effectively adapt to a dynamic, constantly changing, priority shifting environment.  
  • Sound analytical and problem solving skills.
  • Time management skills
  • High degree of confidentiality and professionalism
  • Ability to interact effectively with all levels of staff
  • Commitment to service and excellence
  • Ability to comprehend the “big picture” or take a Global approach to systems analysis and management
  • Self-direction with the ability to manage multiple projects and responsibilities.  

We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1, or email

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We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at or by phone at 636-733-3700 ext 3571 (TDD: Dial 711) and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information about our commitment to equal employment opportunity, please click here.